Frequently Asked Questions
Why should I trust Redoubt Systems with my communications?
Fair question. We use end-to-end encryption by default, which means your messages are encrypted on your device before they ever reach our servers. We cannot read your communications even if we wanted to. Your instance is fully isolated—no shared infrastructure with other customers. We're a small, focused operation built on the principle that privacy infrastructure should be boring, reliable, and trustworthy.
Why not just self-host?
Self-hosting Matrix requires ongoing system administration: security updates, backup management, certificate renewal, storage scaling, and troubleshooting. Most small teams don't have the time or expertise to do this reliably. We handle all of that so you can focus on your work, not your infrastructure.
Why not use Slack, Discord, or Microsoft Teams?
Those platforms are excellent tools, but they come with tradeoffs: your data is monetized, you're subject to changing terms of service, your communications live on shared infrastructure, and you have no control over data retention or access policies. Redoubt Systems gives you sovereignty—you own your communications environment.
What happens if you shut down or stop operating?
We provide data export tools and will give customers at least 90 days notice before any service discontinuation. Your instance runs on open-source software (Matrix/Synapse), so your data and workflow are not locked into a proprietary system. You can migrate to self-hosting or another provider.
Can you read my messages?
No. End-to-end encryption is enabled by default. Messages are encrypted on your device and can only be decrypted by intended recipients. We cannot access the content of your communications.
What if I need more users or storage than my plan includes?
You can upgrade to a higher tier at any time. If you need custom limits beyond our standard plans, contact us about Enterprise options.
How quickly can I get set up?
Once payment is confirmed, your instance is typically provisioned within 24 hours. You'll receive access credentials and a link to your web interface. Setup is straightforward—no technical expertise required.
Do I need to install anything?
No. Redoubt Systems includes a web-based chat interface that works in any modern browser. If your team wants to use Matrix-compatible mobile apps (like Element or FluffyChat), those are available but optional.
What's included in support?
All plans include email support for technical issues, account management, and billing questions. Priority support plans receive faster response times. See our Support Policy for details.
Why Iceland?
Iceland has some of the strongest data privacy protections in the world, both legally and culturally. It's outside the jurisdiction of major surveillance frameworks and has a strong tradition of protecting digital rights.
Is this compliant with GDPR/privacy regulations?
Yes. Your instance stores data in Iceland, which has robust privacy protections. Because we use end-to-end encryption by default, we have minimal access to the content of your communications. You maintain control over your data.
Can my instance communicate with other Matrix servers?
No. Each Redoubt Systems instance is intentionally not federated. This ensures complete isolation and prevents data leakage. Your communications stay within your organization.