Terms of Service

Effective date: February 27, 2026

1. Acceptance of Terms

By subscribing to or using Redoubt Systems ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Service Description

Redoubt Systems LLC provides fully managed, private Matrix-based chat infrastructure hosted in privacy-respecting jurisdictions. Each customer receives a dedicated, isolated environment — their own containerized Matrix stack with private networking — ensuring complete separation between tenants, with end-to-end encryption enabled by default. Service includes hosting, maintenance, updates, backups, and a web-based admin panel for managing users and storage.

3. Account Responsibilities

You are responsible for:

4. Subscriptions and Billing

Subscriptions are billed monthly or annually in advance. By subscribing, you authorize Redoubt Systems LLC to charge your payment method on file on a recurring basis at the start of each billing period. Charges continue automatically until you cancel.

We may update our pricing with at least 30 days' advance notice by email. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

Refunds and cancellations are governed by our Refund & Cancellation Policy, incorporated here by reference.

Payments are processed securely by Stripe. By subscribing, you also agree to Stripe's applicable terms and privacy policy.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in immediate suspension or termination of your account without refund.

6. Intellectual Property

You retain full ownership of all content created and stored by you and your users within your instance. You grant Redoubt Systems LLC no license to your content beyond what is technically necessary to operate and deliver the Service.

Redoubt Systems LLC retains all rights to its platform, infrastructure, software, trademarks, and service marks. Nothing in these Terms grants you any rights to our proprietary technology or intellectual property.

7. Privacy and Data

Our collection, use, and protection of your data is described in our Privacy & Security Policy, incorporated here by reference. By using the Service, you agree to that policy.

8. Service Levels and Support

We target 99.9% monthly uptime for all managed instances. Uptime credits for outages are described in our Refund & Cancellation Policy. Support response times, scope, and contact information are described in our Support Policy. Dedicated SLAs are available for Enterprise customers.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Service will be error-free or that any particular result will be achieved through use of the Service.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Redoubt Systems LLC and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from or related to these Terms or your use of the Service shall not exceed the lesser of: (a) three times the monthly plan fee for your active subscription tier at the time the claim arises (i.e., the base monthly rate for your plan, excluding add-ons); or (b) the total amount you have actually paid to us for the Service.

11. Indemnification

You agree to defend, indemnify, and hold harmless Redoubt Systems LLC and its operators from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) content transmitted or stored on your instance.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Missouri. You consent to the personal jurisdiction of those courts and waive any objection to venue in those courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by sending an email to the address associated with your account at least 14 days before the changes take effect. We will also post updated Terms on this page with a revised effective date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

14. Termination

Either party may terminate the subscription at any time as described in our Refund & Cancellation Policy. We may suspend or terminate your account immediately, without prior notice or liability, if you materially breach these Terms or our Acceptable Use Policy. Upon termination, your access to the Service will cease and your data will be handled per our Refund & Cancellation Policy.

15. Contact

Questions about these Terms? Email us at contact@redoubt.systems.